A Framework for Stakeholder Management in Construction Projects

A Framework for Stakeholder Management in Construction Projects 1 2 Rebecca J. Yang 3 Geoffrey Q.P. Shen 4 5 Abstract: This paper presents a systematic and generic framework reference for the 6 practice of stakeholder management in the construction industry. It contains findings 7 from empirical studies, comprising six interviews, a pilot study, a questionnaire 8 survey in Hong Kong and fifteen interviews in Australia. Six activity groups (i.e. 9 precondition, project data identification, stakeholder estimation, decision making, 10 action and evaluation, and sustainable support) and a total of 18 activities within these 11 groups and their interrelations formulate the main body of the framework. The 12 proposed framework was validated by five real-life projects, the results of which 13 confirm the applicability of the proposed framework. This study serves as a reference 14 for project management teams to systematically manage stakeholders in construction 15 projects. 16 17